Refund and Cancellation Policy
Last updated: 22 June 2026
This Refund and Cancellation Policy applies to Digi Card by SDDS and explains how cancellations, failed payments, renewals and refund requests are handled.
By subscribing to Digi Card, you agree to this policy.
1. About Digi Card Subscriptions
Digi Card is a paid digital subscription service that allows subscribers to create and maintain a digital business card profile with a unique online URL and QR code.
The available subscription options are:
Monthly subscription: R15 per month
Annual subscription: R100 per year
Subscriptions give the subscriber access to their digital profile, public digital card page, QR code, and account management features for the duration of the active billing period.
2. Payment Provider
Payments are processed securely through PayFast or another approved payment provider used by Digi Card.
Digi Card does not store your card details. Payment and card information is handled by the payment provider.
Your Digi Card profile will only become active once payment has been successfully confirmed.
3. Recurring Payments
If you select a recurring subscription, you authorise the payment provider to process payments according to your selected billing cycle.
Monthly subscriptions renew every month.
Annual subscriptions renew every year.
It is your responsibility to ensure that your payment details are valid and that sufficient funds are available when your subscription renewal is due.
4. Cancelling Your Subscription
You may cancel your subscription by using the available account or billing options, or by contacting Digi Card support.
Cancellation requests can be sent to:
Please include the account holder’s name and email address linked to the subscription.
Cancelling your subscription will stop future recurring billing. It does not automatically refund payments already made.
5. Access After Cancellation
When you cancel your subscription, your digital card may remain active until the end of the current paid billing period.
After the paid billing period ends, your digital card profile may be suspended, removed or made unavailable.
Your QR code may still point to your Digi Card URL, but the profile itself may no longer display your contact information once the subscription has ended.
6. Failed Payments
If a recurring payment fails, your Digi Card account may be marked as overdue or past due.
Digi Card may send one or more email reminders to the email address linked to your account. These reminders may include instructions to update your billing details or manually renew your subscription.
If payment is not successfully received within 5 days of the failed payment, your public digital card profile may be temporarily suspended.
If payment is not successfully received within 10 days of the failed payment, your public profile data may be deleted, deactivated or permanently removed.
7. Temporary Suspension
If your profile is suspended due to failed payment, your QR code may still open your Digi Card URL, but the public card may show a message such as:
“This digital business card is temporarily unavailable.”
During suspension, your profile information may not be visible to the public.
Your profile may be reactivated once payment has been successfully received, provided that the account has not already been permanently removed.
8. Manual Renewal
If your subscription payment fails or your subscription expires, you may be given the option to manually renew your account.
Manual renewal will only reactivate the profile once payment has been successfully confirmed.
Digi Card cannot guarantee that a profile can be restored if it has already been permanently deleted or removed after the non-payment period.
9. Refunds
Digi Card is a digital subscription service. Once payment has been made and the digital card service has been activated, refunds are generally not provided.
Refunds may be considered at the discretion of Digi Card in the following cases:
Duplicate payment
Incorrect billing amount
Technical payment error
Payment taken after confirmed cancellation
Other valid billing issue accepted by Digi Card
Refund requests must be sent to:
Please include your name, account email address, payment date, amount paid, and reason for the refund request.
10. No Refund for Unused Time
If you cancel your subscription before the end of your billing period, no automatic refund will be given for unused time.
For example, if you pay annually and cancel before the year ends, your subscription may remain active until the end of the paid period, but the unused portion will not normally be refunded.
11. Incorrect Information Supplied by Subscriber
Digi Card is not responsible for incorrect profile information supplied by the subscriber.
No refund will be due where the subscriber entered incorrect details, uploaded incorrect images, used the wrong contact information, or failed to update their profile.
Subscribers can update their profile information through their account dashboard, where available.
12. QR Code Printing and Marketing Material
Digi Card is not responsible for any printing, signage, design, marketing material or advertising costs linked to your QR code.
If your subscription is cancelled, suspended, deleted or unpaid, your QR code may no longer display an active digital card.
Refunds will not be provided for third-party printing or marketing costs.
13. Service Downtime
Digi Card aims to provide a reliable service, but we do not guarantee uninterrupted access.
Refunds will not normally be issued for temporary downtime, maintenance, hosting issues, payment provider issues, technical faults, or interruptions outside our reasonable control.
Where a serious service issue occurs, Digi Card may consider an appropriate remedy at its discretion.
14. Abuse or Breach of Terms
No refund will be provided where an account is suspended or terminated because of misuse, unlawful activity, false information, abuse, spam, phishing, impersonation, harmful content, or breach of the Terms and Conditions.
15. Changes to This Policy
Digi Card may update this Refund and Cancellation Policy from time to time.
The latest version will be published on the Digi Card website. Continued use of the service after changes are published means that you accept the updated policy.
16. Contact Details
For cancellation requests, billing queries or refund requests, please contact:
Digi Card by SDDS
Email: hello@digicard.sdds.co.za
Telephone: 087 238 3834
Website: https://digicard.sdds.co.za